Terms & Conditions

Terms & conditions

The following terms and conditions is deemed to have been read carefully & accepted by the User before usage of any services through the website www.visvasindia.com .

The term User shall refer to the user who is browsing the site. The term Visvas or Visvas Voyages shall refer to Visvas Voyages India Pvt ltd. The term Site refers to www.visvasindia.com and all or and other sub domains hosted on the same URL, owned and monitored by Visvas. By using the Site, you/User agrees to follow and be bound by the following terms and conditions concerning your use of the Site.

All content present on this site as well as the infrastructure used to provide such content and information is the exclusive property of Visvas Voyages. The software, text, graphics, video and audio used belongs to Visvas Voyages India Pvt ltd. No material from this site may be copied, modified, reproduced, uploaded, transmitted or posted in any form without prior written permission from Visvas. The User agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, the User agrees NOT to:

  • Use this Website or its contents for any commercial purpose, and will not access or copy any information from this Site by any means without our written permission.

  • Make any speculative, false, or fraudulent reservation.

  • Violate the restrictions in any exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website. The user also agrees not to deep-link to any portion of this Website for any purpose without our express written permission.

  • The user also agrees not to frame/mirror or otherwise incorporate any part of this Website into any other website without our prior written authorization.

Visvas Voyages may add, change or remove any part of these Terms and Conditions at any time, without notice and the same will apply as soon as they are posted. By continuing to use this Site after any changes are posted, you are indicating your acceptance of those changes. Visvas may add, change, discontinue, remove or suspend any content posted on this Site, including features and specifications of products and services described or depicted on the Site, temporarily or permanently, at any time, without notice and without liability.

Visvas reserves the right to undertake any necessary action to ensure the safety and security of our systems and may take various steps to verify and confirm the authenticity of the User or his selection. Additional terms and conditions may apply based on the supplier of the services/ offers selected or used by the User. The User agrees to abide by these terms and conditions of the supplier regarding the availability, use of service and any other matters as is specified in every package/ offer.

Visvas Voyages shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

These terms and conditions are governed by the laws of India and are subject to the jurisdiction of the Courts of Bangalore city only.

A. Limitation of Liability and Disclaimer:

The information, software, products, and services published on this website may include inaccuracies or errors. Visvas does not guarantee the accuracy of, and disclaims all liability for any errors or other inaccuracies relating to the information, pictures or descriptions provided by the respective suppliers. In addition, Visvas Voyages reserves the right to correct any errors on our Site.

The user releases and discharges, Visvas , it’s officers, agents and employees from any and all liabilities which he or she may sustain on account of or arising out of any bookings, means of transportation or other services. The carriers, hotels and other suppliers providing travel or other services on this website are independent contractors and not agents or employees of Visvas Voyages India Pvt Ltd and hence Visvas will not be liable for the acts, errors, omissions, breaches, representations, warranties or negligence of any such suppliers or for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which are beyond our control, or which are not preventable by reasonable diligence on our part including, but not limited to war, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of Government or of any other authorities etc.

B. Privacy Policy:

By accessing this Site, certain information about you, such as Internet protocol (IP) addresses, navigation through the Site, the systems and programs used and the time spent, along with other similar information, may be stored on our servers. The same may be used by us for web site traffic analysis or for such other purposes as we may deem appropriate.

Any personally identifiable information you submit will only be disclosed to suppliers who are linked to your bookings (with an intention to protect misrepresentation/fraudulent use of services & offers purchased/gifted to by a User), and are required to fulfill your request for certain products or services. We will not disclose, sell, share or in any way reveal your information to any other third party.

There are a number of products and services offered by third parties included on our site (e.g. loyalty awards, gift coupons, service incentives). These products and services constitute Visvas offers. If you choose to use these separate products or services, disclose information to the providers, and/or grant them permission to collect information about you, then their use of your information is governed by their privacy policy.

Notwithstanding the foregoing, Visvas reserves the right (and you authorize Visvas) to share or disclose your Registration Information and Account information when Visvas determines, in its sole discretion, that the disclosure of such information is necessary to identify, contact, or bring legal action against you if you are or may be violating this Privacy and Security Policy or Visvas Voyages Terms & Conditions/ Terms of Use to prevent potentially prohibited or illegal activities or if required by any applicable law, rule regulation, subpoena or other legal process.

We use a combination of firewall barriers, encryption techniques and authentication procedures, among others, to maintain the security of your online session and to protect Visvas accounts and systems from unauthorized access.

Our servers are in a secure facility and access requires multiple levels of authentication. Our databases are protected from general employee access both physically and logically. All Registration Information and Account Information is stored in an encrypted database, and all backup drives and tapes are encrypted with different keys.

If you have a security related concern, please contact us at info@visvasindia.com. We will work closely with you to ensure a rapid and personal response to your concerns.

If you have any questions, comments, concerns or feedback regarding this Privacy and Security Policy, send an email to info@visvasindia.com.

C. Customer Registration process and guidelines:

As a condition of your use of this Website, you warrant that (i) you are at least 18 years of age and are of sound mind, (ii) you possess the legal authority to create a binding legal obligation, (iii) you will use this Website in accordance with this Agreement, (iv) you will only use this Website to make legitimate reservations/ selections/ payment for you or for another person for whom you are legally authorized to act, (v) you will inform such other persons about the terms and conditions that apply to the reservations/ selections/ payments you have made on their behalf, including all rules and restrictions applicable thereto.

Registration for all Corporate Employees that are part of Visvas Voyages various corporate/ loyalty/ rewards programs will be dictated by the terms and conditions agreed on between Visvas and the respective corporate/agency. Registration for the said programs will require some form of identification such as Employee ID numbers/ Employee Email ID or any other form of identification/ approvals as has been decided upon in the agreement between Visvas and the respective Corporate. All products & services offered by Visvas is meant for use only by the respective employees who are eligible for the offers and shall not be misused/ offered to anyone else without obtaining due approval and written permission from Visvas Voyages .

D. Product/ Service Description:

Visvas Voayages are primarily a travel consultants who also undertake various leisure/MICE or reward based programs for select Corporate entities. Air/train / bus tickets, airport / railway station transfers, hotel accommodation, sightseeing, guide services etc is arranged by Visvas only in conjunction with hotel reservations.

All products/services that are listed on our Site have a validity period, related terms and conditions of purchase and use. Certain outdoor activity linked packages/ products come with a health & safety warning. It is expressly understood that the User has understood all related terms; conditions of sale and in no manner will hold Visvas, our agents or representatives responsible for any untoward outcome related to use of such services/products.

Visvas does not control or operate any airline/ shipping company/ transport/ hotels/ coaches etc., and hence have no control over operations. Visvas cannot be held responsible for any delay or deficiency in the services provided by any independent agency / airline/ transport/ cruise/ hotels or any other provider of services.

E. Pricing and Payment Policy:

Price and availability is not guaranteed until the reservation is confirmed by the user. What your ticket price/tour price/ product price includes will be specified by Visvas in the quote. This means that all/any other item not mentioned in the price includes is not a part of the quotation/ pricing.

In case of any revision in the flight charges/ airline taxes due to rise of fuel prices, the same will be levied to the traveller. Government actions such as changes in GST,VAT, Govt. of India service tax rates, any other state government taxes or any other government imposed changes and currency changes in relation to an exchange rate variation may also vary the price after you have booked. Visvas reserves the right to charge service of fees for services rendered.

Various packages, promotions and special offers will have their own validity period and will be applicable as per the agreement between the supplier and Visvas Voyages It is the responsibility of the User to check the validity date of the offer selected, before opting for a particular service.. The user is advised to read all the terms and conditions attached to the particular service before selecting the same.

Payments by cheques should be drawn in favour of Visvas Voyages India Pvt Ltd payable at Bangalore. Interest @ 18% per annum will be charged on bills remaining unpaid after 14 days from the date of billing. Payment through Credit cards (Master & Visa or Amex) will incur an additional transaction fee of 3% on the Gross Bill.

All/ any transaction fee (currently 3% of the gross invoice amount) is to be borne by the customer. We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

Your financial institution may impose an additional fee or other charges to use their payment services , and you are solely responsible for payment for any and all such Payment Servicing Fees. Payment Servicing Fees are not included in the purchase price displayed on any services or the receipts provided by Visvas Voyages.

F. Cancellation / Refund policy:

Cancellation charges will be payable, depending upon the number of days prior to departure that Visvas receives notice of cancellation and on hotel/ resort/ airlines/ transporters/ suppliers cancellation policy and will include a service fee. Some hotels/Airlines do not permit changes to or cancellations of reservations after they are made, as indicated in the rules and restrictions no amount will be refunded.

If the User does not cancel or change the reservation before the cancellation period (No Show passenger),refund/recovery of taxes will be at the discretion of the suppliers.

Cancellation/ amendment/ delay in airlines / trains / coaches will not entitle the user to any refunds for the tours / Land packages/ hotels/ cruises and the suppliers will apply cancellation rules as per their policies.

G. Refunds:

Request for refund should be made in writing within 3 working days after the schedule completion of the related services. All refunds for international, products will be made only in Indian Rupees as per RBI Regulations. Refund requests for curtailed stay cannot be processed unless, provided with documentary evidence from the supplier. All refund requests are subject to obtaining a refund approval from our suppliers, and no refunds can be given without this approval. The supplier reserves the right to process and whether or not to approve the refund, request and if necessary charge an administrative fee for packages. No refunds can be processed for partially utilized services and no shows.